KNOWLEDGE BASE & FAQ

Networking and collaborating with other creatives is made easy with Beazy. Our platform allows you to search for and connect with Beazy users worldwide, explore their portfolios, listings, and talents, and initiate conversations.

Additionally, you can create projects and share exciting opportunities, further fostering collaboration. Our project management tools ensure seamless coordination, while our expanding community eagerly welcomes new members like you.

Stay updated on Beazy events, as we host several creative gatherings throughout the year. Check out our community platform for information on upcoming events and to RSVP as an attendee. If you're interested in sponsoring an event or partnering with us, please reach out to us at partnerships@beazy.co. Join Beazy today and unlock a world of creative possibilities. Together, let's bring your vision to life!

To understand the rules and guidelines for using Beazy and becoming an integral part of our community, we invite you to read our community rules and guidelines, providing clarity on acceptable practices and fostering a positive environment.

Introducing Beazy: Your Global Content Creation Hub

Beazy is a dynamic SaaS-enabled Marketplace designed to empower companies and individuals in planning, producing, and delivering content on a global scale. Our platform serves as a comprehensive solution, connecting users with creatives, equipment, and locations essential to their productions, while providing collaborative tools to streamline the entire process.
By creating a Beazy account, you gain access to a range of valuable features, including:

• Online Portfolio: Showcase your work and build an impressive online portfolio.
• Talent, Equipment, and Location Discovery: Explore and share talents, equipment, and locations, cultivating a vibrant creative community.
• Publishing Opportunities and Proposals: Share your own opportunities and engage with proposals from other talented individuals.
• Production Management Tools and Services: Leverage our production management tools and services suite to improve efficiency and organization.
• Global Community: Connect with like-minded individuals from around the world, tapping into a thriving global community of creatives.

To get started, we encourage you to familiarize yourself with our FAQ and community rules, which offer insights into how Beazy works. Take the plunge and make your creative vision a reality!

Operating from our headquarters in Berlin, Germany, Beazy extends its services, software, and marketplace worldwide, enabling users from any corner of the globe to benefit from our platform.

It depends on the country you're based in. You're required by our Terms to comply to your local regulations and applicable law. If you supply equipment, locations or your services through Beazy you are required to update your billing address, bank details and tax status to comply with your local law.

To choose what you want to be notified for, in other words, to set up your notifications, you have to click on your profile picture in the navigation bar, select my settings, and in the settings for your account, find notifications. We might email you to support you with urgent rentals but you're free to opt out of those emails at any time. We just want to make sure you don't miss any opportunities ☺️
On the community page find the ⚙️ to edit your settings.

Choose what email to use for your Beazy account by going to "my settings", and clicking "Settings" again. More options are available for the "Email Addresses" you choose to use.

To create a Beazy account sign up for free on Beazy.co

- To delete your account on https://app.beazy.co: Access your settings, select Settings and click the button to permanently delete your account. Make sure this is what you want as you will lose access to your free account, listings, profile and so on.
- To delete your account on https://community.beazy.co: Click your profile picture and select authentication. You can find the option to deactivate your account there. You might want to consider reviewing your notification settings before proceeding with the deactivation instead.
- To delete your account on https://tools.beazy.co: Contact customer support via support@beazy.co - Please share your email, name and reason for deleting your account (this last one is for feedback ;))

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Unlock Your Earning Potential with Beazy! To display your rates and the "Hire" button on your profile, simply log in to your Beazy account and follow these steps:

• 1. Edit/Add Your Creative Talent: Showcase your unique skills and talents to captivate potential clients. Let them know what you bring to the table!
• 2. Indicate Availability: Make sure to indicate that you're open to work. This way, clients will know you're ready to take on new projects and collaborations.
• 3. Set Your Rates: Whether you prefer hourly, daily, or weekly rates, it's important to specify your desired compensation. Let clients know the value you bring to their projects.
• 4. Specify Your Cancellation Policy: Establishing a clear cancellation policy helps ensure a smooth hiring process. Provide transparency and peace of mind for both you and your clients.

One vital step you shouldn't miss is updating your payment settings. This ensures that you receive hassle-free payments for your hard work. We've put together a comprehensive blog post that walks you through the process, making it clear and straightforward.

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You can either close your listings while you’re away or simply change them to a new location. Make sure to update your payment settings if you also use a new bank and/or different currency.

Beazy currently operates across 3 platforms.

• https://app.beazy.co: the marketplace to supply and rent equipment, and locations, as well as hire creatives and post job opportunities.
• https://community.beazy.co: the community website where you can reach out to community members, write posts, share your work, and RSVP for community events.
• https://tools.beazy.co: the all-in-one project management app to manage creative productions, collaborate, plan projects and exchange files.

We're working hard to unify all of these platforms into one, however currently, a Beazy user can have up to 3 different accounts.

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Absolutely! You can apply to any opportunity in any project you're interested in, there are no limits. Find opportunities by hovering “Explore” on the top bar, clicking on “Opportunities” and “Make a proposal”.

Talent profiles on Beazy offer a lot of information on who the professional is and on their work. We strongly suggest you look at their profile and also quickly visit their associated links, but your best option is simply to reach out to them and ask about their work and experience.

When Beazy users share their talent they can show if they’re open to work or not. If they are open to work the “hire” button will be available on their profile. If the price is set for their services, pressing “hire” will open the booking workflow which allows both parties to negotiate service requirements and price until both parties agree. If the price for hire is not set, clicking the hire button will notify the talent to complete their profile. You can always message talents directly for any project or job you have in mind. Another option is to create an opportunity for all users in one go. This opportunity will be available on the opportunities page under “explore” on the navigation bar. Find more information here

You can do a search for equipment and location and book, or search for professionals and hire them directly on their profile. With a free account and the capacity to create your own projects, we guarantee that you stay organized.  Finding the best offer without having to message potentially uninterested suppliers or talent is the most promising approach. You can do this via opportunities - Once you’re signed up you'll have easy access to everything. Click Create, on the top bar, to start. Yes, it's that simple 😁 If you are not sure this is the way to go, submit a brief to our team by filling in a small form and we will answer ASAP.

Our community is the right place to find like-minded people and get in touch with them, ask something publicly, or to a specific group of people. Have a look at your possibilities here.

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Production managers are assigned to projects with a budget that can cover their fees. Please submit your brief here.

A production manager will be working directly with you to clearly outline the project's direction, after which they'll completely take over every aspect and report to you. Having a PM on board allows you to completely outsource the production and focus on what matters to you.

The project owner will check all proposals, if they like yours they’ll be able to click the “hire” button directly or “discuss” further details of your offer. You can both reach an agreement on requirements for the service provided including content and licensing details. The price can also be negotiated and, once you both agree on everything, the project owner can hire you directly on Beazy. No need to create quotes or invoices. You’ll be paid when the project is done and/or when your service is complete. Invoices will be created from the transaction.

To find your projects you have to be signed in. Click on manage on the top nav bar and access projects, or click the Beazy logo to see your dashboard, there you'll find a side menu with projects on it, the opportunities will be inside it. Only when you post an opportunity will it be available to the public under explore in the nav bar.

For all transactions made through Beazy, we provide 2 financial documents:
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- One receipt is for the customer (any user booking a listing or a service), issued on behalf of the supplier. The information stated on this receipt depends on the information added by the supplier on their Beazy account. It includes billing address, tax identification number, VAT information amongst others. The suppliers are solely responsible to keep their financial status and tax information accurate.

- We also provide the suppliers with a VAT invoice from Beazy for the fees taken over a transaction.

Of course. The most important thing for us is that you are in full control of your listings. You are free to fix your price and accept/decline any requests as you see fit.

It is not mandatory but it is greatly recommended. Reviews help us monitor our community and identify back actors early, while also helping the other party improve.

Your billing and payment details can be updated at any time on your Beazy account by going to your settings and selecting the payments tab.

Our users are always looking for very different spaces from one project to another, that’s why there aren’t any particular requirements on the size and look of the space. If you are still unsure, feel free to contact the Beazy team to get some help.

If agreed between both parties, the renter can prolong the booked time, however likely to happen with location rentals, it is best to avoid this. Our marketplace does not have a solution for these situations yet. To charge for the extra hours the renter will have to create another booking request for the amount of extra time. This is simply a way to cover the extra costs of the rental and the supplier does not have to make the rental object available. The extra time will be charged accordingly and at the supplier’s discretion. Note that Beazy is working on providing a better solution.

Please contact both the supplier and the Beazy team as soon as possible so that a claim can be filed and the situation solved. It's for these situations specifically that we recommend having your own insurance, even though the supplier might also have their own insurance coverage, the costs of replacing or fixing the rental object might not be fully covered by the insurance provider in which case the supplier can request the renter to cover them.

We put a lot of effort into making sure that the people sharing through Beazy are trustworthy, but you should always make sure by yourself. Feel free to ask for more information, pictures, contact information, etc. Please contact us via support@beazy.co if you are doubting the person requesting to rent your gear.

The payment for the associated transaction was cancelled, which means that it was reversed back to your account. In the case of a reversal, you won't see a refund credit on your statement. You will just see the original authorization drop off the statement entirely after a few days. There will be no payment and no refund. It'll appear as if the whole transaction never happened.

Your bank should be able to confirm this. Depending on the card issuer, It may take a few days for the money to reach your bank account.

If you have to make another booking and are still waiting for the funds, you can try to reach out to other providers directly, via message, to confirm availability before committing to a final booking.

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Please contact both the owner via transaction conversation and the Beazy team via support@beazy.co as soon as possible. We will try our best to find an alternative so that you can still shoot and will try to solve the situation quickly.

Cancellation Policy

Rental cancellation fees and rules are imposed by the Owner of the listing. In the case that there isn’t a clear cancellation policy defined in the listing, renters will follow Beazy’s cancellation policy, which states that renters can cancel a rental request before it is accepted, more than 48 hours before the start date, or within 2 hours of the request being accepted, at which point the rental is fully refundable. If the renter cancels within 48 hours of the rental pick-up/booking date, they will receive a 50% refund. If the renter cancels within 24 hours of the rental pick-up/booking date, the rental is non-refundable. It is the users’ obligation to follow up on the communication related to the transaction and when this does not happen Beazy has the right to intervene.

Rental Pick-up & Drop-off Times

Unless both the renter and the supplier agree, in writing on the transaction conversation, to another time and schedule, Beazy suggests that renters must pick up the rented items from 2 PM on the rental pick-up day and return equipment by 2 PM on the drop-off day; Late rental drop-off fees may apply if any item is returned later than the agreed-upon date and time.

Late Rental Drop-off Fees

Rentals dropped off after 2 PM on the drop-off day, or after the previously agreed upon time, are subject to a late drop-off fee that equals a one-day rental fee for the Listing. The renter must pay any late drop-off fee, which will be charged every 24 hours after the late drop-off until the rental is returned to the supplier. Late rental drop-off fees are imposed at the supplier’s discretion. For location rentals, the extra time spent on location will be charged accordingly and at the supplier’s discretion.

Transacting out of Beazy

Any efforts to move rentals or sales initiated on Beazy off-site to avoid fees are strictly prohibited and will result in account suspension or termination. Furthermore, any transaction initiated on Beazy and completed off-site will not be covered by any of Beazy's policies or protections. Perpetuating this conduct, and intentionally sharing contact information to allow it, promotes the implementation of stricter regulations on the platform which impacts all users. 🤗

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Rentals dropped off after 2 PM on the drop-off day, or after the previously agreed upon time, are subject to a late drop-off fee that equals a one-day rental fee for the Listing. The renter must pay any late drop-off fee, which will be charged every 24 hours after the late drop-off until the rental is returned to the supplier. Late rental drop-off fees are imposed at the supplier’s discretion.

Replacement value refers to the current price of your equipment and how much it would cost to replace it. In the case of a location, it refers to the average worth of the equipment & furniture inside.

Try to reach out to the other party and report the delay to Beazy by disputing the transaction and contacting us via email at support@beazy.co.

We recommend giving the renter the chance to justify themselves. Since the rental object is not returned on time, they will incur additional costs. Refer to Beazy rental policies for more information. According to our terms:

6.4.4 Delayed return

The provision of § 545 BGB (German Civil Code)  shall expressly not apply. If the customer does not return the rental object to you after the expiry of the agreed period of use or does not return it to you at the agreed time, you shall be entitled to demand a usage fee in the amount of the agreed rent for the period of retention exceeding the term of the contract. Any further claims for damages on your part shall remain unaffected. An extension of the rental period is only possible with your express consent in text form. The right to use the rental object shall only extend to the agreed period of use. Continuation of use after the expiry of the rental period shall not in principle lead to an extension of the rental agreement even without express objection by you."
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If there is no resolving attitude within 24 hours, move forward with the procedure to guarantee that your insurance covers the loss and file charges with the police. Beazy will provide all the necessary documentation to support your claim should it be deemed necessary and requested by the authorities handling your claim.

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Reach out to the supplier via message on Beazy. If there is no response after several attempts to communicate, and you have made a booking, select the dispute button and get in touch with Beazy via support@beazy.co. If you wish to cancel a transaction, verify the cancellation policy on the listing and inform the other party via the transaction conversation.

You can create listings for equipment and locations

This has to be discussed between you and the supplier of the equipment in question.

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Location and equipment renters most often are professional or amateur photographers/filmmakers and production crews. Both can be used for private or commercial shoots so consider asking your potential renter what the purpose of the rental is. It might be that the renter requires a few tips from you on how to best use the gear or location, it's good to be clear on your requirements from the start.

Pictures are very important for all listings. Aside from showing that you own the item or space, it also shows its condition. Good photos are a major factor to improve rentals frequency, as listings with good pictures get rented considerably more often than those without. If you want to use really good photos or videos, you can always find a creative on Beazy to work with.